Frequently Asked Questions (FAQ)

Got questions? We've got answers. From how Groundwork integrations with CRMs to what happens after you sign up, we answer common questions to help you be successful.

What if my clients are older or have trouble with technology and don't feel like submitting a video?

This is a valid concern but consider the world today in 2022. People buy paper towels off of Amazon and are on their phones 24/7. We have found that consumers love the convenience of submitting a project video. If your client is older and is unable to submit a video, they will probably be giving you a call anyway. At that point they are just a normal lead and it's business as usual.

What happens after I sign up?

Once you sign up our team gets to work customizing Groundwork to fit your business. We add your logo, colors, and service offerings into your Groundwork account. Then we have a quick 15 minute launch call where we show you the Groundwork dashboard, allow you to customize messaging in your account and text messages, and answer any questions you have.

How does Groundwork get on my website?

Good news! Getting Groundwork on your website is as easy as dropping an embed on your contact page. We will work with your web team and use best practices to get Groundwork live on your site. It typically takes 10-15 mins or less for an experienced web person.

What happens if someone does not submit a video?

No harm there, you will still have all of their contact info and you can follow up with them using text messages or a standard phone call.

I already have a form on my website that collects pictures, why do I need your product?

Groundwork is much more than just a media collection form. For one, consumers can have trouble getting files from their smart device to their computer to upload to a form. That process can be frustrating. Groundwork texts out a link that launches the homeowners camera right on their phone. We walk them through the process step by step and allow you to communicate with the lead at every step of the way. Think of it as your own branded customer on-boarding process.

Does Groundwork integrate with other software tools?

Groundwork can connect with most other commonly used software tools. Groundwork is connected with the industry standard integration tool, Zapier. If you want to see if your software tool is Zapier friendly, click here.

I sell premium services - won't a virtual process just take away my ability to build value with my clients?

What we have found is that high end customers want to work with professional contractors that have a sales "process" for them to follow. With a premium service offering, Groundwork will be a convenient start to your sales process that is always available to customers, even on the weekends. Qualifying leads with Groundwork helps you avoid the bad leads and have more time to meet face to face with high end prospects (with better info too).

What if I already have a CRM in place?

Groundwork is a sales tool and works great in conjunction with a CRM. Groundwork is the point of first contact and allows you to communicate with the lead seamlessly. Your CRM can take over after a signed project to manage the job from there.

Frequently Asked Questions (FAQ)

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